If you are contemplating having a pool built at your Malibu home, it is imperative that you hire the right builder. In your quest for doing so, you need to ask each pool builder you are considering several key questions.
How many years have you been building custom pools? – Make sure that you hire a pool builder who has a minimum of five years of experience creating your type of pool.
Do you have a work portfolio? – A reputable custom pool builder in Malibu jumps at the chance to show off his or her work. If you ask to view a portfolio only to be met with hesitation, consider it a red flag.
Can you offer references of past customers? – Again, a great pool builder will gladly provide you with the names and contact information of several past customers. Be sure to contact each person, asking about the builder’s level of skill, communication, professionalism, and delivery.
Are you a current member of the BBB and APSP? – If a pool builder is a member of the Better Business Bureau and the Association of Pool and Spa Professionals, it means that he or she performs work to very high standards and follows ethical business practices.
What type of insurance do you have? – The builder should have general liability and worker’s compensation insurance. This is not only for the builder’s protection but also yours should something on your property be damaged or a worker be injured.
Is all of the necessary work included in the contract? – To ensure that you only pay the price quoted, the custom pool builder should provide you with a contract that has a “rock clause” or a special insurance policy with a “rock allowance.” That way, if the cost goes above the contract price, no money comes out of your pocket.
What is your guarantee? Having a custom pool built is an investment, so you want to know about the builder’s guarantee.